Harvey Gilbert is the principal of MSETS. He runs all courses and workshops and carries out all consultancy projects with both clients and agencies.

 

Harvey Gilbert

Harvey has more than 18 years specialist experience in mystery shopping during a career of 30+ years in the market research and information services industries, much of which was spent working with clients in various retail environments.

Harvey has successfully built and sold two mystery shopping companies and has worked in partnership with a great number of clients setting-up and running mystery shopping programs across a very broad range of industries. Harvey has also helped a wide variety of clients to use the results to beneficially develop their businesses and organizations, and to increase service levels to their customers.

Harvey was a founder member of the MSPA Europe board [the Mystery Shopping Providers Association] and was President in 2006/7. It has over 400 members worldwide and more than 100 members across Europe. Harvey was also a member of the MSPA Global Council and was responsible for drafting the MSPA Europe guidelines, which are the foundation of ethical and effective mystery shopping in Europe.

Harvey speaks at conferences around the world on mystery shopping and service improvement, writes articles, and is also a mystery shopping consultant and trainer.